Order Processing: 1-3 business days Global Shipping: approx. 7-20 business days Customs, import taxes & tariffs: on US! We are shipping Delivered Duty Paid (DDP) model.
Because our items are meticulously crafted in-house, we cannot accept returns or exchange for change-of-mind. However, if your companion arrives damaged, please reach out to us!
Our items are 100% handmade.
Safety first! This product and its packaging are not intended for children under 32 years of age. Use with adult supervision ONLY.
✅ DO: Gently spot-clean the surface with a slightly damp cloth or tissue. Pat dry immediately and allow to air dry fully before storing.
❌ DO NOT: Machine wash, submerge in water, tumble dry, or use any chemical cleaners — this will damage the plush fur and stuffing.
💡 TIP: For best results, store your plushie in a dry, cool place away from direct sunlight to keep its colours and softness looking fresh.
Every plushie is uniquely stitched, slight variations in size and shape give your companion its own unique personality.
